metr had used Zoho
One for years – but only a fraction of it

You've had Zoho One in place for years. It works, mostly — but nobody on the team can say with confidence that you're using more than a fraction of what you're paying for. Every new hire configures things slightly differently, and every attempt to consolidate other tools into it stalls before it starts. 

As a company in the energy sector, metr Building Management Systems GmbH develops AI-based solutions to optimise energy consumption in buildings and had already been using Zoho One for several years. However, due to the complexity of the platform and limited in-house expertise, much of its potential remained untapped.

Before the project, metr ran Zoho One without documentation, with apps that had never been fully configured and extra tools running alongside it. Afterwards, the whole setup is documented, correctly configured and automated around metr's processes, and Zoho One apps have been identified to replace the extra tools.

Not new territory for us

As a partner to companies in the energy and building-management sector, this wasn't new territory for us — we regularly help long-time Zoho users rediscover functionality they're already paying for but have never fully configured. What made the difference for metr wasn't just knowing Zoho, but taking the time to understand a business model that looked simple on the surface and turned out to be anything but underneath.

Understanding the business before touching the system

metr Building Management Systems GmbH operates in the energy sector, developing AI-based software for optimizing energy consumption in existing buildings — combining energy management and heating optimization into one solution that improves efficiency without costly renovation work. "metr's business model is clear and simple. The processes behind it, however, are often complex," is how Carsten Rummel, Director Finance & Accounting at metr, describes the biggest challenge of the project. We had to get to grips with those processes ourselves before we could support metr precisely where it needed it — and the close collaboration helped metr's own team understand how processes should correctly be set up in Zoho going forward.

Transparency throughout

Being able to track progress at any time mattered to metr as much as the outcome itself. Rather than waiting for status updates, the team could check implementation status whenever they wanted, live in Zoho Projects — turning a project they'd otherwise have to take on faith into one they could actually watch take shape.

Companies in the energy and utilities sector often find themselves exactly where metr started: a capable system already in place, held back by its own complexity. We help close that gap — with deep Zoho know-how, individual process consulting, and automations tailored to the business model in front of us.

Do you want to unlock the full potential of your own Zoho environment and get your processes ready for further growth? Get in touch and schedule your free initial consultation today — we look forward to developing the right solution for your industry together with you!