Zoho CRM Plus for
connected customer experiences

Are you aiming to improve your customer relationship management? Are you looking to make it faster and more digital? If so, look no further than the Zoho CRM Plus bundle!

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One platform for the full customer journey

Zoho CRM Plus is Zoho’s unified customer experience platform. It combines CRM, support, live chat, campaigns, analytics, marketing automation and collaboration tools in one environment so customer-facing teams can work faster and with better visibility. Bring sales, marketing and customer service together in one connected platform. Zoho CRM Plus helps your teams work with shared customer context, automate engagement and deliver more consistent experiences across every touchpoint.

Zoho Premium Partner · 300+ clients since 2018

Features

What Zoho CRM Plus helps you do

Zoho CRM Plus brings your sales, marketing and support teams together in one connected platform, giving everyone a shared view of the customer journey and the tools to act on it faster. With automation, analytics and extensibility built in, it helps customer-facing teams work more consistently across every touchpoint.

Unify customer-facing teams

Bring sales, marketing and support into one platform so your teams can work from the same customer data and stay aligned across every interaction.

See the full customer journey

Give teams a shared view of customer interactions across channels so they can respond with better context and more consistency.

Automate repetitive work

Streamline campaigns, follow-ups, service processes and internal collaboration with workflows that reduce manual effort.

Measure performance clearly

Use built-in analytics and reporting tools to monitor KPIs, identify trends and make more informed business decisions.

Extend the platform easily

Connect Zoho CRM Plus with third-party apps using APIs, integrations and SDKs to fit your wider tech stack.

Convert visitors into customers

Capture, engage and nurture leads more effectively with tools that help your teams turn customer activity into opportunities.

Intelligent Zoho Combinations

Find the Right Fit for Your Business

Each Zoho bundle covers a specific part of your business, and every one can grow into a larger setup, including the full Zoho One package, whenever you're ready.

Zoho One

Zoho One

Zoho One is an all-in-one business operating system that brings together over 50 integrated applications to manage sales, marketing, finance, HR, and operations.

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Zoho Projects Plus

Zoho Projects Plus

Zoho Projects Plus unites classic and agile project work with BI: plans, sprints and analytics together. Delivery you can prove.

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Zoho Service Plus

Zoho Service Plus

Zoho Service Plus bundles Desk, Assist, Lens and FSM: tickets, remote help and field service on one platform. Support without gaps.

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Zoho Creator Plus

Zoho Creator Plus

Zoho Creator Plus combines app building, integration and BI: custom apps, automated flows and analytics on one low-code platform.

Zoho CRM Plus

Zoho CRM Plus

Zoho CRM Plus unites sales, marketing and service: CRM, campaigns, chat and helpdesk on one customer view, every team in sync.

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Zoho Finance Plus

Zoho Finance Plus

Zoho Finance Plus connects Books, Inventory, Expense and more: from quote to cash in one suite, numbers consistent at every step.

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Zoho Marketing Plus

Zoho Marketing Plus

Zoho Marketing Plus unifies campaigns, social, events and analytics: plan, run and measure everything from one shared workspace.

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Zoho People Plus

Zoho People Plus

Zoho People Plus bundles HR, recruiting and expenses: from hiring to payroll prep in one suite, HR admin cut down to size.

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Zoho Workplace

Zoho Workplace

Zoho Workplace app at a glance: Zoho Workplace bundles mail, docs and chat: email, office suite and team communication in one login, ad-free and GDPR-compliant.

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All bundles

Build, integrate, automate, analyze, and
test in one platform

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CRM Plus – Included apps for customer-facing teams

Guide your customers through every phase of their customer journey and make them fans of your brand! The Zoho CRM Plus Bundle provides you with the most important tools for understanding and targeting customers.

Zoho Webinar

Zoho Webinar hosts polished online sessions: registration, reminders, polls and recordings. Attendees flow into your CRM as leads.

Zoho Analytics

Zoho Analytics turns raw data into dashboards and insights: 500+ connectors, AI-assisted analysis and reports your team actually reads.

Zoho Backstage

Zoho Backstage manages events end to end: ticketing, agendas, sponsors and attendee apps, conferences and webinars under control.

Zoho Campaigns

Zoho Campaigns runs email marketing that converts: segmented lists, automated journeys and results measured straight back into your CRM.

Zoho Cliq

Zoho Cliq keeps team communication flowing: channels, calls and integrated workflows, decisions made in chat, executed in your apps.

Zoho CRM

Zoho CRM Software at a glance: Zoho CRM keeps leads, deals and conversations in one pipeline view, with automated follow-ups, so selling happens instead of data.

Zoho Desk

Zoho Desk is a cloud-based help desk software and customer support platform designed to manage tickets, automate workflows, and deliver consistent customer serv.

Zoho Marketing Automation

Zoho Marketing Automation guides leads through automated journeys: behaviour-based touchpoints from first visit to sales-ready handover.

Zoho PageSense

Zoho PageSense shows how visitors use your site: heatmaps, session recordings and A/B tests that turn guesses into conversion wins.

Zoho Projects

Zoho Projects plans work with Gantt charts, tasks and time tracking: dependencies visible, budgets honest, deadlines actually met.

Zoho SalesIQ

Zoho SalesIQ adds live chat and visitor tracking to your site: see who is browsing, chat in real time and route hot leads to sales.

Zoho Social

Zoho Social manages all your networks from one dashboard: scheduled posts, monitoring and team approvals, with leads flowing into CRM.

Zoho Survey

Zoho Survey builds professional surveys in minutes: branded questionnaires, smart logic and results flowing into CRM and Analytics.

Who Is Zoho CRM Plus For?

Zoho CRM Plus is designed for companies that want to manage the full customer relationship, from first contact to ongoing engagement, in one connected system.

Companies Optimizing Customer Relationship Management

Companies that would like to optimize their customer relationship management.

Multi-Channel Customer Engagement

Companies that are interested in engaging with their customers on a range of channels.

Professional Email Marketing Teams

Companies that are looking for software solutions for professional email marketing.

Social Media Managers

Companies that are keen to plan and manage all their social media activities in one place.

Customer Data Analysts

Companies that would like to collate and analyze their customer activities.

Companies Wanting Better Segmentation

Companies that want to centralize customer data for better segmentation and personalization.

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Zoho CRM – Plans & Pricing

month
year

Starter

Apps included: CRM, SalesIQ, Desk, Projects, Campaigns, Social, Survey, Analytics.

€25.00

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Standout features

per user

Sales forecasting

Team module

2500 workflow rules

5 CRM Marketplace extensions

Enterprise

Apps included: CRM, SalesIQ, Desk, Projects, Campaigns, Social, Survey, Analytics, Marketing Automation, PageSense, Webinar, Backstage, WorkDrive, Cliq.

€69.00

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Standout features

per user

Everything in Starter Edition +

10 GB data storage for up to 200 users / 30 GB data storage for 200 users or more

5 GB (plus 1 GB/user) of license file storage per org

100 Blueprints per org

Best Value

Starter

Apps included: CRM, SalesIQ, Desk, Projects, Campaigns, Social, Survey, Analytics.

€240.00

Start Your Free Trial

Standout features

per user

Sales forecasting

Team module

2500 workflow rules

5 CRM Marketplace extensions

Enterprise

Apps included: CRM, SalesIQ, Desk, Projects, Campaigns, Social, Survey, Analytics, Marketing Automation, PageSense, Webinar, Backstage, WorkDrive, Cliq.

€684.00

Start Your Free Trial

Standout features

per user

Everything in Starter Edition +

10 GB data storage for up to 200 users / 30 GB data storage for 200 users or more

5 GB (plus 1 GB/user) of license file storage per org

100 Blueprints per org

Indicative prices. Please check the Zoho website for current pricing. No credit card required for the free trial. Prices exclude taxes.

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One Team You Can Rely On, Every Step of the Way

As a Zoho Premium Partner, codafish helps businesses unlock the full potential of Zoho with expert implementation, integration and optimization services. Our team combines deep platform expertise with practical business knowledge to create solutions that improve customer engagement, streamline operations and support long-term growth. From strategy and deployment to ongoing support, codafish ensures your Zoho environment is tailored to your unique business needs.

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Frequently Asked Questions About Zoho CRM Plus

Everything you need to know about the Zoho CRM Plus bundle.

What is Zoho CRM Plus and what benefits does it offer for companies?

Zoho CRM Plus is the comprehensive, cloud-based Customer Experience platform from Zoho Corporation that helps companies manage and optimize their sales, marketing, and customer service processes within a single interface. It combines classic CRM capabilities with tools for marketing automation, customer service, social media management, project collaboration, analytics, and more. Thanks to its broad range of features, Zoho CRM Plus offers numerous benefits: it enables a holistic 360-degree customer view by making all customer data and interactions across sales, support, marketing, and social media instantly accessible. At the same time, collaboration between teams is improved, as all employees work on the same platform. Customer communication can be centrally managed through an omnichannel approach—via phone, email, live chat, and social media. To increase productivity, processes and tasks can be automated, and all key metrics are transparently displayed in dashboards through analysis and reporting tools. Another key strength of the software is its scalability, flexibility, mobile access, and ease of administration: the platform can be tailored to individual requirements, and employees can access all data regardless of location.
What features does Zoho CRM Plus include for sales, marketing, and customer service?

With Zoho CRM Plus, sales teams benefit from extensive tools for lead and deal management. In addition to customer and pipeline management for leads, contacts, and opportunities, closing management as well as activity and task management are available. Sales automation assigns leads, follow-ups, tasks, and workflows automatically. Integrated tools such as Zoho SalesIQ also enable website visitor and interest tracking. All relevant data collected on the platform is available for real-time analysis and forecasting, allowing sales reports and forecasts to be created. For marketing, the suite provides tools to plan, execute, and measure campaigns as well as to qualify leads. This includes email marketing tools for newsletters and A/B testing, social media management for account administration and content planning, marketing automation for building workflows and customer journeys, as well as functions for surveys and website tracking. In the area of customer service, Zoho CRM Plus combines classic CRM features with service and support tools for efficient request handling. The platform offers omnichannel support, centrally storing customer interactions via phone, email, chat, and social media to ensure a unified overview. In addition, a helpdesk and ticket management system with workflow automation, a knowledge base, and self-service functions are available to reduce support requests and ease the workload of service teams.
How does Zoho CRM Plus support companies in managing customer relationships?

Zoho CRM Plus supports customer relationship management by combining centralized data management, automation, analytics, and integrated communication. This results in 360-degree customer views that include all relevant data on leads, contacts, deals, and interactions, as well as automated sales and marketing processes through workflows such as automatic lead assignment, follow-ups, and marketing automation. Integrated omnichannel communication allows companies to interact with customers via email, phone, chat, and social media, while all activities are stored centrally in the customer profile. Comprehensive analytics and reporting tools provide transparent insights into revenue and customer behavior through dashboards and KPIs, enabling early identification of trends and opportunities.
What advantages does Zoho CRM Plus offer compared to the standard version of Zoho CRM?

While the standard version of Zoho CRM focuses primarily on core CRM functions such as lead and contact management, deal tracking, and basic sales automation, Zoho CRM Plus expands the scope by integrating additional productivity and customer experience tools. These include marketing automation and campaign management, social media management and visitor tracking, a helpdesk solution for professional customer service, project and task management, surveys, webinars, and customer feedback tools, omnichannel communication via email, chat, phone, and social media, as well as advanced analytics and dashboards. Zoho CRM Plus therefore goes beyond traditional CRM and delivers a holistic customer experience platform that connects sales, marketing, and customer service.
How does Zoho CRM Plus help automate sales and marketing processes?

Zoho CRM Plus supports the automation of sales and marketing processes on multiple levels, increasing efficiency and reducing errors. Sales automation includes features such as lead and contact management with automatic lead assignment, duplicate checks, and data cleansing. Tasks and follow-ups can be automated based on predefined rules. In deal and pipeline management, deals can be automatically moved through the pipeline and employees are notified of key events. Repetitive processes and routine tasks can also be automated quickly and easily. For marketing, lead nurturing and lead scoring play a key role: leads are automatically qualified based on interactions, supported by customizable scoring rules. In addition, tools for email campaigns and marketing journeys enable automated welcome emails and interest-based segmentation for personalized communication. Social media management can also be automated, allowing scheduled posts to be published automatically while monitoring all channels.

Insights

Insights and Articles from Our Blog

All insights

The objective is not simply to digitize bookkeeping

Zoho

The objective is not simply to digitize bookkeeping

For European businesses, however, choosing accounting software involves more than comparing features.

Jul 16, 2026

For example: ABC Ltd., ABC Limited, ABC GmbH

Zoho

For example: ABC Ltd., ABC Limited, ABC GmbH

While many companies recognize the importance of CRM data quality, few have a structured strategy for maintaining it.

Jul 2, 2026

First, it allows for precise segmentation

Pimcore

First, it allows for precise segmentation

For marketing teams, this creates a fundamental challenge: data is everywhere, but insight is fragmented.

Jun 25, 2026

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