Zoho Lens enables teams to provide hands‑on support without being physically on site. Using augmented reality and live video, experts can see exactly what the other person sees and guide them in real time with visual annotations and instructions. This approach reduces downtime, speeds up issue resolution, and makes remote support as effective as being there in person.
From strategy to SEO, development and support – let's build it together.
Don’t hesitate to call us for a free initial consultation. 30 minutes, with no obligation. We’ll be happy to speak with you! +1 888 9263234
Zoho Lens is designed for support teams that need to see a problem, not just hear about it, guiding customers or technicians through a fix using nothing more than a phone camera.
Zoho Lens turns any smartphone camera into a remote diagnostic tool, letting support experts see exactly what a customer or technician sees before deciding how to fix it. Key features include live video guidance with real-time annotation, session recording for training and compliance, and browser-based access that requires no app download from the customer's side. Multiple experts can join a session when a problem needs more than one set of eyes, and native integration with Zoho Desk and FSM lets a Lens session start directly from an open ticket or work order. The result is faster diagnosis, fewer unnecessary site visits, and higher first-time fix rates across every support channel.
With the title ‘digital agency,’ it’s immediately clear that codafish is the right contact for digital projects like websites and software. As a very satisfied client in the design sector - both online and offline - I can confidently say that codafish’s range of services goes above and beyond.
We switched from another partner to codafish in the middle of the process, but the team took the time to listen patiently, understand our current situation, and work with us to develop a path forward that we could follow.
A big thank you to the entire team! Everyone is highly competent and very friendly, which is always a big plus, especially in stressful situations. Thank you!
We are extremely satisfied with the work codafish has done for us. Timo Müller and his team are outstanding—professional, reliable, and always delivering top-notch results. Their expertise and quick response times make them a valuable partner for us.
Whether it's implementing complex processes or providing day-to-day support, codafish always exceeds our expectations.
Working with codafish on the customization and training of the ZOHO software was a fantastic experience. They quickly understood our business needs and delivered a tailored solution that perfectly fits our workflows. The implementation was smooth, and the training sessions were clear, professional, and adapted to all team members.
Thanks to codafish, we now use ZOHO more efficiently and confidently. Their expertise, responsiveness, and commitment truly set them apart.
Everything is slowly coming together, and we are realizing that the customer journeys and automated processes are making things a lot easier. They have given us such a comprehensive overview!
I would most definitely recommend Zoho One, because it's just great how one module merges into another and you always have a very quick analysis of everything: From customer history in Zoho CRM to sales in Zoho Books.
Top web developers with an incredible amount of expertise. There is simply no comparison to our previous agency, which also claimed to be “Pimcore experts.”
codafish is fast, responsive, provides excellent and honest advice, and is genuinely nice to work with. We really enjoy working with them. Thank you, and we hope to continue working together for a long time to come!
See how companies across industries put our work into practice – from a jeweller taking his shop online to a real estate group relaunching under time pressure. Each project started with a different challenge: scattered data, manual processes, a website that could no longer keep up. What they have in common is the result: systems that finally work together, teams that spend less time on workarounds, and a foundation that keeps scaling long after go-live.
+800 26323474
Am Altenfeldsdeich 56 25371 Seestermühe
hello@codafish.net
Zoho One is a software package with 50+ applications that lets you digitize, connect and optimize your business processes – think of it as the operating system for your company. Available as a full package or as individual apps and bundles: whichever option you choose, it saves you time and money.
With us, you have one partner for all your digital needs. From strategy and consulting to development, marketing and ongoing support, we help you build, connect and optimise your digital systems. We work with you from the initial idea through implementation and beyond, supporting your digital transformation every step of the way.
codafish ><> your digital agency
+1 888 9263234
hello@codafish.netFeel free to contact us for a free initial consultation. We’d be happy to hear from you!
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