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A shared inbox for your team with Zoho TeamInbox

Ideal for customer service and other group accounts. Zoho TeamInbox is the perfect solution for emails that are not sent to individuals but rather to a universal recipient and are handled by a team.
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Manage Shared Email Communication as a Team

Zoho TeamInbox helps teams collaborate efficiently on shared email inboxes such as support, sales, or info addresses. It centralizes incoming messages, assigns conversations clearly, and makes responsibilities transparent—ensuring no email is missed or handled twice. By bringing structure, visibility, and collaboration into email communication, Zoho TeamInbox enables teams to respond faster, work more organized, and deliver a consistent experience to customers and partners.

All Zoho Collaboration Apps at a Glance

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Features

Zoho Collaboration Apps: Mail, Chat & Cloud Office

Clear distribution of tasks

Clear distribution of tasks

Zoho TeamInbox makes it easy to handle emails that go to a universal recipient (such as support@ or help@). That’s because in Zoho TeamInbox, emails and their associated threads can be assigned to a person, and each assignment is visible to all members of the team. In this way, everyone always keeps track of who is responsible for which emails.
Structured inbox

Structured inbox

In Zoho TeamInbox, emails can be easily categorized via tags and sorted according to their relevance. Emails that need to be processed at a later date can be resubmitted using a snooze function.
Integrated chat function

Integrated chat function

Zoho TeamInbox eliminates the time-consuming process of sending emails back and forth when there is a need for coordination. This is because Zoho TeamInbox includes a built-in chat feature that lets you exchange ideas in a flash without switching apps.
One design for all

One design for all

Some responses require multiple drafts. And Zoho TeamInbox makes life easier here, too. That’s because Zoho TeamInbox allows multiple people to work on one email response – with complete transparency: everyone can see (as you know from Chats) who is in the process of composing a message.
Clear chronology

Clear chronology

Keep an overview of all activities. Zoho TeamInbox provides administrators with comprehensive and tamper-proof activity logs that chronologically record all actions performed.
Excellent security Zoho

Excellent security Zoho

TeamInbox relies on high security standards and is of course fully compliant with GDPR. The administrator defines who has what access rights, all emails are encrypted, and two-factor authentication provides additional oversight.

Who Is Zoho TeamInbox Suitable For?

Zoho TeamInbox is designed for teams that manage shared email addresses and need clarity, accountability, and speed in their communication. It helps organizations replace unstructured group inboxes with a collaborative system that ensures every message is handled efficiently and transparently.

 

Businesses looking for a professional shared inbox solution
Businesses looking for a professional shared inbox solution
Customer service teams aiming to process support emails faster and more reliably
Customer service teams aiming to process support emails faster and more reliably
Organizations that want to prevent duplicate or conflicting email responses
Organizations that want to prevent duplicate or conflicting email responses
Companies already using Zoho CRM and looking to extend their customer communication
Companies already using Zoho CRM and looking to extend their customer communication
Teams experiencing reduced efficiency due to overloaded or unstructured inboxes
Teams experiencing reduced efficiency due to overloaded or unstructured inboxes
Organizations that want clear ownership and visibility for every incoming email
Organizations that want clear ownership and visibility for every incoming email
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Zoho One - One Package For Every Need

One price, 50+ Apps, Unlimited Possibilities

Zoho One is a software package with 50+ applications that lets you digitize, connect and optimize your business processes – think of it as the operating system for your company. Available as a full package or as individual apps and bundles: whichever option you choose, it saves you time and money.

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Zoho Teaminbox: Plans & Prices

Professional

€9.00

/ month
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Professional

€90.00

/ year
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Starter

€6.00

/ month
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Starter

€60.00

/ year
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Frequently asked questions

  • Why is a shared inbox a good idea?
    Shared inboxes are useful for email accounts that are not tied to individuals, but have a universal address and are handled by a team. A typical example of this are email accounts dedicated to customer service, i.e., support@ or help@, among others. It may also be useful to set up this type of universal address for internal issues that involve multiple people. However, the address alone is not the solution. After all, as soon as several people are responsible for the emails, you need a tool with which the emails and the tasks associated with them can be clearly distributed within the group and which makes the distribution of tasks visible to everyone - otherwise there is a risk that emails will be processed twice. That's why there are so-called shared inbox software or team inbox tools - such as Zoho TeamInbox.
  • Can I integrate Zoho TeamInbox with Zoho Mail?
    Currently, this is not yet possible, but Zoho is working on it (as of 2023). In the future, the shared inbox of Zoho TeamInbox will be accessible directly in Zoho Mail. At the moment, it is possible to connect the two apps via the online tool Zapier.
  • Can I integrate Zoho TeamInbox with Zoho CRM?
    Currently, this is not yet possible, but Zoho is working on it (as of 2023). In the future, the shared inbox of Zoho TeamInbox will be accessible directly in Zoho Mail. At the moment, it is possible to connect the two apps via the online tool Zapier.

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