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Integrated calls and messaging for customer support teams with Zoho

Zoho Voice transforms customer support by combining calls and messaging into a single cloud-based platform. It enables the management of calls and SMS from any device, ensuring optimal customer support.
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Cloud Telephony to Manage Business Calls from Anywhere

Zoho Voice enables businesses to manage inbound and outbound calls through a cloud‑based phone system integrated directly into their workflows. It allows teams to handle calls, route conversations, and stay reachable across devices without relying on traditional hardware. By centralizing telephony in the cloud and connecting it with other business applications, Zoho Voice supports flexible communication, remote work, and professional call handling from anywhere.

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Features

Zoho Voice: Most Important Features

Zoho Voice brings cloud telephony, messaging, and CRM‑connected calling together in one unified communication platform. It enables businesses to handle calls professionally, stay reachable from anywhere, and gain full visibility into customer conversations—without relying on traditional phone systems.

 

Cloud-based availability from anywhere

Cloud-based availability from anywhere

Make and receive business calls from any device and location using a fully cloud‑based phone system.
Business messaging via SMS

Business messaging via SMS

Send and receive two‑way SMS messages to communicate with customers quickly and efficiently.
Native integration with Zoho CRM

Native integration with Zoho CRM

Automatically link calls, caller details, and notes to CRM records for full context during conversations.
Advanced call management

Advanced call management

Manage multiple numbers, call routing rules, call recordings, and personalized greetings from one dashboard.
Intelligent call routing and IVR

Intelligent call routing and IVR

Direct incoming calls automatically using IVR menus and routing rules to reduce wait times and improve call handling.
Call analytics and performance insights

Call analytics and performance insights

Monitor call volume, durations, response times, and agent activity to improve communication performance.
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Create digital growth that fits your business.

From strategy to SEO, development and support – let's build it together.

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Don’t hesitate to call us for a free initial consultation. 30 minutes, with no obligation. We’ll be happy to speak with you! +1 888 9263234

Who Is Zoho Voice Suitable For?

Zoho Voice is designed for organizations that want to modernize their business communication using a flexible, cloud‑based phone system. It enables teams to manage calls professionally, stay reachable across locations, and integrate telephony seamlessly into daily workflows.

 

Small and medium‑sized businesses looking for a cloud‑based VoIP phone system
Small and medium‑sized businesses looking for a cloud‑based VoIP phone system
Sales and customer service teams handling local and international business calls
Sales and customer service teams handling local and international business calls
Organizations that want to integrate telephony directly with CRM and support tools
Organizations that want to integrate telephony directly with CRM and support tools
Companies that need virtual phone numbers to work from any location or device
Companies that need virtual phone numbers to work from any location or device
Businesses managing high call volumes in sales or customer support
Businesses managing high call volumes in sales or customer support
Teams adopting remote or hybrid work models that require flexible communication
Teams adopting remote or hybrid work models that require flexible communication
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Zoho Voice - Pricing & Plans

Basic

€39.00

/ month
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Basic

€408.00

/ year
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Contact Center

€79.00

/ month
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Contact Center

€888.00

/ year
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Standard

€59.00

/ month
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Standard

€588.00

/ year
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Free Trail

Zoho One - One Package For Every Need

One price, 50+ Apps, Unlimited Possibilities

Zoho One is a software package with 50+ applications that lets you digitize, connect and optimize your business processes – think of it as the operating system for your company. Available as a full package or as individual apps and bundles: whichever option you choose, it saves you time and money.

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FAQ

  • What is Zoho Voice?
    Zoho Voice is the cloud-based telephony solution from Zoho Corporation. It is designed for companies that want to make and receive local and international business calls over the internet. Zoho Voice uses a cloud-based Private Branch Exchange (PBX), eliminating the need for a traditional on‑site phone system.
  • What are the advantages of integrating Zoho CRM with telephony?
    The integration of Zoho CRM with telephony via Zoho Voice provides companies with an efficient, fully digital solution. All calls are automatically logged in Zoho CRM and assigned to the correct contact or lead. In addition to the phone number, the call history and call notes are also synchronized. This ensures that all relevant information appears as soon as a call comes in, allowing employees to conduct personalized and well‑informed conversations. With workflows, follow‑up reminders, and automations, Zoho Voice delivers a clear efficiency advantage: automatic call logging significantly reduces administrative tasks, and calls can be initiated directly from Zoho CRM.
  • What features does the Zoho Voice phone system offer?
    The Zoho Voice phone system provides modern business telephony management: worldwide reachability through national and international phone numbers, inbound and outbound calls via mobile and landline, IVR menus, call forwarding, voice‑driven inputs, and advanced queue and call‑routing management. For sales teams, Zoho Voice includes live call monitoring, call recordings, detailed call logs, call notes, and automatic categorization of call outcomes for reporting. Employees can access Zoho Voice from desktop, web, and mobile apps.
  • How does Zoho Voice support my team?
    Zoho Voice supports your team across the entire sales and customer care process. Call recordings, workflows, and CRM mapping provide full transparency for all team members. Automations such as follow‑up reminders streamline processes and ensure consistent customer engagement. In essence, Zoho Voice acts as an additional digital sales assistant, enabling structured workflows, accessible call information, and stronger sales performance.
  • Can I test Zoho Voice for free?
    Companies can test Zoho Voice free of charge for 15 days. During this time, a complimentary credit balance is available for making outbound calls.
  • What integrations are possible?
    As part of the Zoho software ecosystem, Zoho Voice integrates seamlessly with various Zoho modules such as CRM, Desk, Recruit, and Bigin. Zoho Voice can also connect to third‑party systems via APIs or Deluge scripting.
  • How secure is Zoho Voice?
    Zoho Voice adheres to the highest security standards. It is certified under ISO 27001, ISO 27017, ISO 27018, ISO 27701, and SOC 2 Type II, and is HIPAA compliant. Data hosting and encryption take place in EU data centers. Zoho Voice also provides role‑based access controls and audit logs to ensure secure usage.

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